Standard Production Time Frame
As we create each piece to order (unless specified otherwise in the item description), please allow 8 weeks for production time. Please see the Worldwide Shipping tab for delivery timelines and details.
Please note that CAD revisions are not taken into account in this production timeframe. As such, please expect an extended production time frame if revisions are requested by the customer.
Order Prioritization
If you’re looking for a shorter turnaround, please contact us prior to ordering so we can confirm if this is feasible.
Please read our Production Timeline Guide for more details.
Worldwide Shipping
We ship internationally from Wendover, ON, Canada to anywhere in the world.
We offer three shipping options to Canadian & International clients:
• Complimentary Standard Worldwide Shipping (Approx. 5-10 business days)
• Express Worldwide Shipping (Approx. 3-5 business days)
• Priority Worldwide Shipping (Approx. 1-3 business days)
We also offer in-store pick-up for local clients in Wendover, ON, Canada.
We strongly advise clients to monitor their package closely once it ships to avoid delays.
Please note that these shipping timeframes may increase without notice due to:
• Peak season volumes (i.e during holidays)
• Unexpected delivery service delays
• Custom processing (for international orders)
• Client’s failure to/delay in paying custom fees (Please read the Sales Taxes & Duties tab below)
• Client’s failure to/delay in providing customs the required information (Some customs require proof of identification for high value imports)
Please refer to the above Lead Time tab for details on our Production Timeline.
IMPORTANT: We ask that clients provide a residential address as the delivery address since a signature is required upon delivery. We cannot ship packages to P.O boxes nor can we ship to military bases.
Please contact us if you have any questions/concerns.