Cancellation policy

Ready to Ship/Listed (Make to order) Items

  • Within 24 hours: Cancellation allowed with a 6% transaction fee
  • After 24 hours: Cancellation is subject to a production or restocking fee 20% based on the stage of order fulfilment
  • Our team will inform you of applicable deductions before processing.

Custom & Personalized Orders

  • Custom-made, personalized, made to order, or bespoke items (including engravings, special sizes, or design modifications) are not cancellable once confirmed and production begins.
  • These items are crafted specifically for you and cannot be resold.

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