Frequently Asked Questions

Find answers to common questions about our jewelry, materials, shipping, customization, and more. If you need further assistance, feel free to contact us!

1. How long will it take to get my order?

Our rings are made specially for you, which typically requires about 3-4 Weeks  for completion. Need it earlier? Rush options are available. You can find the estimated finish date listed on the product page. Please note that delivery time is additional—check our shipping page for more details. For full timeline information, visit our crafting timelines page.

2. Do you Ship Worldwide?

Yes, we ship all over the world.

3. What is Moissanite?

Moissanite is a brilliant gemstone known for its exceptional sparkle and durability. It was first discovered in 1893 by scientist Henri Moissan in a meteor crater. Because natural moissanite forms under extremely rare conditions, it is almost never found in nature. Today, all high-quality moissanite used in jewelry is carefully created in laboratories, allowing it to achieve the same beauty while being more accessible.

4. What are Lab grown Diamonds?

Lab-grown diamonds are real diamond created in controlled environment that replicate natural diamond formation. They have the same chemical, and optical properties as natural diamonds but are more sustainable and affordable.

5. Are the Lab grown diamonds real diamonds?

Yes! Lab grown diamonds have the same hardness, brilliance, and fire as natural diamonds. They are graded using the same 4C (Cut, Color, Clarity, Carat) and are certified by the International Gemological Institute.

6. Conflict-Free,Eco-Friendly & Sustainable

Lab-grown moissanite is an ethical and responsible choice. Since it is created in controlled environments, it does not involve mining, which helps reduce environmental impact and avoids harm to communities. This makes moissanite a completely conflict-free, eco-friendly, and sustainable gemstone—ideal for modern, conscious buyers.

7. Moissanite VS Diamond

Moissanite and diamonds look very similar, but differ in a few key ways. Moissanite has more rainbow-like sparkle, while diamonds offer a classic white brilliance. In terms of hardness and durability, diamonds rank highest at 10 on the Mohs scale, while moissanite is close at 9.25, making both excellent for everyday wear. Moissanite is also more affordable and lab-grown,
making it an ethical and eco-friendly choice, whereas diamonds are traditionally mined and usually more expensive.

8. Is Moissanite a Good Choice for an EngagementRing?

Yes — moissanite is a beautiful and smart alternative to a lab-grown diamond engagement ring. It is known for its outstanding sparkle, clarity, and strength, making it a stunning gemstone on
its own. Rather than being a “fake diamond,” moissanite is a premium lab-created stone that delivers similar brilliance at a more budget-friendly price.

Moissanite engagement rings are growing in popularity thanks to their beauty, durability, customisation options, and affordability. They maintain their shine over time without losing clarity or appearance, making them perfect for long-term wear. If you’re looking for a timeless and eye-catching ring that closely resembles a diamond, moissanite is an excellent option.

Moissanite and diamonds—both natural and lab-grown—have similar visual properties, which is why they look almost identical to the naked eye. While some people assume moissanite is just a substitute, it is actually a unique gemstone with its own distinct brilliance. It never appears artificial or low-quality and offers a refined, elegant look.

Due to its similar thermal properties, moissanite can sometimes pass basic diamond testers. However, with advanced tools, experts can easily tell the difference, ensuring complete honesty and transparency when purchasing. Overall, if you want a stunning, ethical, and affordable
alternative to traditional diamond rings, moissanite is a perfect choice.

9. Return / Exchange Policy?

Kindly check our Return / Exchange policy.

10. Payment Plans

You can choose to pay for your order in full or opt for a flexible payment plan. Our payment plans are simple layaway options managed in-house, with no interest and no strict time limits. Payments are made through a PayPal invoice, allowing you to pay any amount at your convenience and schedule.

  • Production begins once 50% of the total amount has been received. This includescreating the CAD design, preparing the stones, and crafting the ring.

  • Once the full payment is completed and your ring is ready, it will be shipped to you.

  • Pleas note that all orders remain non-cancellable.

If you’d like to begin a payment plan, simply fill out the custom order form and select the “Start payment/layaway plan (via PayPal invoice)” option at checkout.

11. Production Time

As each piece is made to order, production times may vary. Loose stones typically require 3–4 weeks from the date of purchase, while finished jewelry pieces usually take around 6–8 weeks to complete.

Please note that this timeline does not include any CAD design revisions. If changes are requested, the overall production time may be extended accordingly. Additionally, during busy periods or unforeseen circumstances, timelines may be longer without prior notice.

12. Resizing

In most cases, rings that are slightly too small or too large can be resized with a simple adjustment. However, if a significant size change is required, the ring may need to be fully remade to ensure its strength and durability.

For more information, please contact us.

13. What Type of Warranty do I receive

We offer a Lifetime Manufacturing Warranty on all our Jewelry collection, giving you confidence and peace of mind with every purchase. 

14. Do you have in stock jewelry?

Yes! We have a Ready to Ship collection. This Jewelry can be shipped out within just a few days. If you are in a time crunch, and want a beautiful piece, the Ready to Ship collection has wonderful pieces to offer.

15. Is it possible to track the status of an order?

Want to check the progress of your order? You’re welcome to contact our support team anytime, and they’ll be happy to update you on the current stage of your jewelry.

Once your piece is completed and ready to be shipped, you’ll receive a confirmation email with tracking details. You can use that link to follow your shipment until it arrives.

16. Do you offer an engraving service?

You can personalize your piece with up to 20 characters, including letters, numbers, and symbols. Many customers choose meaningful details like special dates, initials, short phrases, names, or even secret messages that hold personal significance.

Kindly note that all engraved items are final sale and cannot be returned or exchanged. For complete details, please refer to our Terms of Use and Return & Exchange Policy.

17. Do you offer wholesale pricing or bulk discounts?

Yes! We offer special pricing for bulk orders and wholesale purchase. Please contact us for more details.